FREQUENTLY ASKED QUESTIONS
Yes, you have the right to choose Crown Collision Center. We work with all insurance companies and will protect your interests.
No. We will work with your insurance company
No. REMEMBER....It's your choice! Take it to the Best!
No. If requested, you may supply one estimate from the shop where you intend to have the repair work done.
If your vehicle needs towing, please give us a call and we can arrange for it to be towed directly to our repair facility. Additionally, we have an after-hours drop-off area specifically for towed-in vehicles.
If you are the claimant, (you were not at fault), you are entitled to a rental car during the time your car is being repaired for up to 30 days. Crown collision does not provide loaner or rental vehicle during the repair. Insured, see your policy coverage, or ask your agent.
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. We will do the rest.
Although we do recommend appointments, walk-ins are welcome.
No. We generally order your vehicle's parts the day the vehicle is dropped off. This ensures we are ordering the correct parts based on your vehicles trim options.
A car is considered a total loss when the cost of repairs exceeds the value that the insurance company has determined for your vehicle. However, with modern cars being built using unibody construction, our highly skilled technicians can use state-of-the-art computer measuring systems to restore your car to its original factory specifications. Even if the frame section is bent beyond repair, it can be easily replaced.
Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade the technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics of your vehicle. Due to supply chain shortages and parts availability, your repairs could take longer then normal repair times.
Yes, we would be happy to provide this service to you to anywhere locally or in town. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide complimentary pickup and drop off service.
If you need a rental car, you can check your insurance company's web site for their approved agency and procedures.
Yes. We guarantee all repairs with a Limited Lifetime Warranty for as long as you own the vehicle.
The amount of deductible that you will be responsible for is determined by your insurance policy. Please see your policy or call your agent.
Crown Collision Center. It will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility..
We accept cash, checks, and credit cards. We do not accept 3rd party payments.
| Service | ||
| Day | Open | Closed |
| Monday | 7:30AM | 6:00PM |
| Tuesday | 7:30AM | 6:00PM |
| Wednesday | 7:30AM | 6:00PM |
| Thursday | 7:30AM | 6:00PM |
| Friday | 7:30AM | 6:00PM |
| Saturday | 8:00AM | 12:00PM |
| Sunday | Closed | Closed |