FAQ

Frequently Asked Questions

Do I have the right to choose the repair shop I want?

Yes, you have the right to choose Crown Collision Center. We work with all insurance companies and will protect your interests.

Do I have to take my car to the shop with the cheapest estimate?

No. We will work with your insurance company

Don't I have to take my car to the shop picked by my insurance company?

No. REMEMBER....It's your choice! Take it to the Best!

Do I have to get three written estimates?

No. If requested, you may supply one estimate from the shop where you intend to have the repair work done.

Am I entitled to a rental car?

If you are the claimant, (you were not at fault), you are entitled to a rental car during the time your car is being repaired for up to 30 days. Insured's see your policy coverage or ask your agent.

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. We will do the rest.

Will the parts be ordered before I drop off my vehicle for repair?

Absolutely. We generally order your vehicle's parts at the time that we write the estimate we then schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

If my vehicle's frame is damaged is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match the paint color?

Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade the technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

How long will the repairs to my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide this service to you to anywhere locally or in town. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide complimentary pickup and drop off service.

How can I get a rental car?

If you need a rental car, you can check your insurance company's web site for their approved agency and procedures. Enterprise Rent-A-Car is available on site.

Is there a warranty on the repairs to my vehicle?

Yes. We guarantee all repairs with a Lifetime Warranty for as long as you own the vehicle.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. Please see your policy or call your agent.

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?

We accept cash, checks, and credit cards